Terms & Conditions

Ownership

Ownership of goods will belong to the original purchaser only and any communications will only be through TechBoost.co.uk and original purchaser.

1. General

1.1  TechBoost.co.uk provides top quality branded goods. The customer is guaranteed to be supplied in the most efficient manner possible at realistic prices, without any hidden extra charges of small print.
1.2  The following terms and conditions apply to all transactions received by TechBoost.co.uk via the telephone, Internet, mail and email. The placement of an order through these methods indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights.
1.3 Because we only sell quality, UK specification, non-grey products the guarantees and warranties on your equipment are exactly the same as if you walked into a high street retail shop. All goods are covered by a full manufacturers warranty and in the event of your equipment becoming faulty, contact us and we will arrange to have it repaired under the terms of the warranty.

2. Description of Goods

2.1 All products sold are of a technical nature and we are sometimes unable to give full specifications of all products. All images, descriptive matter, specifications in our advertisements, relayed by telephone and on the Internet are for the sole purpose of giving an approximate description. Full details of specifications are available from manufacturer’s brochures or their websites.
2.2 Please note that any Special Order Item will not be accepted for refund unless faulty, as the item will be ordered especially for you and subsequently cannot be resold.

3. Product & Pricing Information

3.1 All product specifications, images and other information published in our advertisements and on our website have been made accessible by suppliers, manufacturers and publications. TechBoost.co.uk cannot guarantee the reliability or accuracy of the information and prices described, published or quoted.
3.2 All prices quoted on our website are shown with delivery charges shown separately at checkout.
3.3 We advise customers to keep their box and packaging in the event of having to return the product for any reason.

4. Availability

4.1 All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.

5. Payment

5.1 TechBoost.co.uk accepts all major credit/debit cards including Visa, MasterCard and Switch. You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your ordered being processed. We do not deliver to any address other than the address to which the payment card is registered.
5.2 Your order will only be processed once a payment authorisation code has been received. Cheques and postal orders take a minimum of 10 days from receipt until payment has cleared then goods can be released for dispatch. All offers are inclusive of the prevailing rate of VAT.

6. Errors and Omissions

6.1 In the event a product is listed or quoted at an incorrect price due to an error from our suppliers or publishers. We reserve the right to refuse any orders listed at the incorrect price. If your credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit/debit card.

7. Delivery

7.1 Delivery of all products, which are available in stock, will be completed as a door-to-door service.
7.2 Remote areas of the UK, for example the Scottish Highlands and Northern Island, may be subject to higher delivery charges and slightly longer delays please check when ordering.  Additional charges will be clearly displayed at checkout.
7.3 All small products, under 2kg, will be sent by Royal Mail.
7.4 All other products, which are available in stock, will be sent via Parcelforce on a 2 working day delivery service from clearance of payment.
7.5 We will endeavour to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods, if they are delivered within a reasonable period of time.
7.7 Failed deliveries of products which have been returned to us are a breach of contract by the Customer. Customers will receive a letter from us, advising that they have 7 days to contact us to rearrange delivery. Failing this, the product will be returned to stock and a refund will be processed less a £25.00 administration charge.

8. Shipping

8.1 We supply Eire and most European countries, however delivery is subject to additional delivery charges. Please contact us at sales@techboost.co.uk for further details.

9.  Acceptance & Risk

9.1 When the goods are delivered to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature.
9.2 From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk.
9.3 Any transit shortages and damages should be noted on the delivery consignment note at the time of delivery as this may prejudice your claim.

10. Notification of Claims

10.1 Shortages, damages and incorrect goods should be reported to TechBoost.co.uk within 3 days from receipt. Any delay in doing so may prejudice your claim.

11. Product Guarantees

11.1 All products supplied are covered by the terms and conditions of the manufacturers guarantee and are covered by the stipulated guarantee period.
11.2 Consumable products carry a minimum of 3 months guarantee i.e. batteries, memory cards. This guarantee specifically excludes faults by accident, neglect and misuse.
11.3  Routine maintenance, convergence with other products and user interface configuration that are available within the user's remit are not covered under the manufacturers guarantee.
11.4  All products returned to TechBoost.co.uk for guarantee repair that are found to be working to the manufacturers specifications will be subject to carriage and inspection surcharges. In addition TechBoost.co.uk will charge a £25.00 flat rate administration fee for processing information. A detailed breakdown cost can be obtained from the customer services department on 01235 765775 on application.

12. Under Guarantee Repairs

12.1 All goods that develop faults over 14 days from receipt should be reported to Customer Services by completing a Customer Service Return Form that is to be sent back via post, fax or email to  sales@TechBoost.co.uk detailing your problem. The form is available from the customer services department at  sales@TechBoost.co.uk
12.2 All large items will be collected by your local service centre and repaired in an authorised Service Centre.
12.3 Where appropriate, customer services will provide details of your local authorised service centre for all portable items.
12.4 We advise all customers that if they are packaging the goods for return that the original box and packaging material should be used where available, as, should the goods be packaged in a negligent manner, then you will be responsible for the damage that may be sustained during transit.
12.5 All Service Centre charges plus an administration fee of £25.00 will be invoiced to the consumer in the event of the consumer refusing the repair or the product being found to be working to the manufacturers specifications.
12.6 Customer services will contact you and provide you with a returns address and reference number for annotation on the packaging of the unit.

13. Returned Goods

13.1 In line with the Distance Selling Regulations 2000 you are required to send a notice of cancellation of your order in writing or another durable medium, including fax or e-mail within seven working days from receipt of the goods. Please state your customer account number, sale number and reason for cancellation of the goods. A telephone call is not enough to constitute a cancellation.
13.2 If you exercise your right to cancel such goods under the “cooling off period”, the ownership of the goods reverts to TechBoost.co.uk. If the goods have been opened and the packaging damaged, the goods will remain the property of the consumer and will not be credited.
13.3 The Regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation.
13.4 If you return the goods, you are under a duty to take reasonable care of the goods and to see that they are received by us and not damaged in transit, as such we advise our customers to retain the original box and packaging materials provided with the goods.
13.5 We advise our customers that all accessories should be unopened; including remote controls, wires, batteries and leads. Any accessories missing from the returned product will incur an administration charge of £25.00 plus the replacement cost from the manufacturer.
13.6 Goods that have not been cancelled within 7 working days under the “cooling off period” will be refused. Goods that do not meet the above criteria will be subjected to additional surcharges. All transactions processed comply with the Distance Selling Regulations 2000 for more details visit www.dti.gov.uk.
13.7 Goods that have been purchased and have failed within 14 days of receipt will be collected inspected and repaired, replaced or refunded if they do not fall within manufacturers specifications, this does not affect your statutory rights.
13.8 You should complete a customer service return form that should be sent back via post, fax or email to sales@TechBoost.co.uk detailing your problem, this form is available from  sales@TechBoost.co.uk
13.9 Goods that we find working to manufacturers specifications will be returned to you and the cost of the carriage charged to your account. Any returned goods refused to be accepted back by the customer will also incur direct costs at a minimum 15% of the invoice price plus a flat rate of £25.00 administration fee for processing.
13.10 If under the 7 working days “cooling off period” you wish to have the goods returned, we can offer collection for the return of the goods at cost to you. Please be aware if arranging your own return that you will need to take out adequate insurance on the goods should they be damaged in transit. Please note, the minimum direct costs for a collection return will be £25.00 dependant on the product alternatively you can arrange your own method of returning the goods to TechBoost.co.uk. Please be aware if arranging your own return that you will need to take out adequate insurance on the goods should they be damaged in transit.

14. Other

14.1 You will own the goods once we have received your payment in full.
14.2 You will receive an invoice on receipt of the goods and copies are available by emailing sales@TechBoost.co.uk.
14.3 Phone calls may be recorded for training purposes
14.4 Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
14.5 These terms and conditions are subject to change at any time without prior notice to you and do not affect your statutory rights

Techboost.co.uk is a trading name of Bayrock Limited

Bayrock Ltd.,
Grove Business Centre
Grove Technology Park
Wantage
Oxfordshire
OX12 9FF
Registered In the UK No: 2890200
VAT No: GB 643 7786 01