For security reasons, this is the only way that we send customer passwords.

Which delivery companies do you use ?

We work with a number of delivery companies.

Depending on the size, weight and delivery address of the goods in your consignment, our system will automatically select the delivery company best suited to the needs of your order at any given point in time.  Our main delivery partners are DHL and the Royal Mail. Alternative carriers are used in some circumstances (where goods are particularly heavy or bulky or where goods are despatched directly from the manufacturer).

Our system takes many factors into consideration when selecting the most appropriate delivery method for you to ensure your item reaches you how and when you expect it. Unfortunately this means that customers are not able to specify a preference for any delivery method.

Changing your contact details

You can keep all your contact details up to date though the 'My Account' section.

You can access 'My Account' at any time by clicking the link found in the top right-hand corner of our website. Once logged in, you can choose to manage your contact details, addresses and communications preferences by navigating to the relevant option.

It is your responsibility to keep all your details updated on our website. This ensures we send communication to the right address and, of course, deliver your goods to the right place.

Changing your email address

Log into your account by clicking the 'my account' logo at the top right of our homepage.  Then, enter your previous email address and your current password in the fields provided.  You will now be presented with a list of options regarding your account.  The option you need to select is 'Change login details'.

Enter your details as requested on this screen and click the 'Save Changes' button to complete the process.

Only part of my order has arrived

I am not available to receive delivery

Delivery will normally be attempted twice (if courier) and once (if Royal Mail).  With either delivery method, a card will be left instructing you of the best method to collect your goods.  If you do not collect  the item, the delivery company will return the item back to our nationwarehouse where a full credit for the goods (excluding the carriage charge) will be issued back to the original payment method used for the order.  

It is not possible to re-direct an order for several reasons, including security. 

Why do you not offer technical advice over the phone ? 

As an Internet company, techboost.co.uk is a 'value' retailer where our business is geared towards delivering great products at great prices, as efficiently as possible.  By investing in technology to streamline our internal procedures we've been able to keep our prices low, which, when combined with our ability to quickly process and deliver your orders is the main reason customers choose to shop online with us.

We do not offer a telephone service for technical enquiries.  Our telephone lines are for sales orders only. We will always respond to your emails to sales@techboost.co.uk but please bear in mind our catalogue runs into many thousands of products and we cannot possibly attempt to offer advice on every single product.

We believe we can satisfy the needs of our consumer customers most readily via email, than we've historically been able to achieve with a telephone service.

Our website includes all the product information we have available to us and we also recommend the websites of our manufacturer partners.

We hope you'll appreciate the benefits of our approach and we will continue to leverage technology to further enhance your shopping experience with us in the future.

 Which payment methods do you accept ?

We currently offer the following payment methods in UK £ sterling only:

VISA Credit Card
VISA Delta
Mastercard
Maestro (UK Maestro only)
Electron
Cheque

Please email us if you wish to pay by Bank Transfer

We regret that we are unable to accept payment by the following methods:

American Express (AMEX)
Cash
JCB
Finance/Credit Account
Payment in currency other than UK £ sterling

I've seen an item cheaper elsewhere?

We believe our prices are very competitive, but also please remember the following:

• we offer a full UK warranty
• we ship directly from our warehouse, normally same day for orders received before 3:00pm

We will always be happy to hear from you if you spot a cheaper price elsewhere.  Just drop us a line to sales@techboost.co.uk